At O&G Tax and Accounting Services LLC, we are committed to providing exceptional services that meet the needs of our clients. Understanding that circumstances can change, we offer a straightforward refund policy for our dedicated fax services. This policy is designed to provide clarity and confidence as you proceed with our services.
Overview of Refund Eligibility
Our refund policy is simple: clients are eligible for a full refund provided the cancellation request is made before the documents are faxed to the IRS. Once the fax transmission is initiated or completed, the service is considered rendered, and we cannot offer a refund.
Steps to Request a Refund
1. Before Fax Transmission:
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If you decide to cancel our fax service before your documents have been faxed, you can request a full refund. To initiate a refund, please contact our customer service team using the contact information provided on our website or via your service dashboard.
2. After Fax Transmission:
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Once the documents have been faxed, we consider the service completed. As our service is based on the delivery of a one-time fax transmission, we cannot offer refunds after this point.
How to Contact Us for a Refund
- Email: Send us an email with your service details and a request for cancellation.
Processing Time for Refunds
- Refunds are processed within 5-7 business days after the refund request is approved. The funds will be credited back to the original method of payment used at the time of purchase.
Exceptions to Refund Policy
- Transmission Issues: If there is a failure in the fax transmission attributable to our service errors, we will attempt a re-fax at no additional cost rather than a refund.
- Document Errors: If the cancellation is due to errors in the documents submitted by the client which prevent faxing, we will contact the client to resolve the issue. If it cannot be resolved, a refund may be considered on a case-by-case basis.
Additional Information
- Service Changes: If you need to make changes to the documents or details of the service before faxing, please contact us as soon as possible to accommodate these changes without needing to cancel the service.
- Client Responsibility: It is the client’s responsibility to ensure that the documents sent for faxing are complete and accurate. Refunds will not be provided for errors originating from submitted documents.
Last-Minute Cancellations
- We accept last-minute cancellations up until the documents are faxed. If you need to cancel for any reason, please reach out to us immediately to avoid the initiation of the fax process.
We appreciate your trust in O&G Tax and Accounting Services LLC, and we are here to support you through the process with transparency and respect for your needs. If you have any questions or require further assistance regarding our refund policy, please do not hesitate to contact us.
